Grievance Redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines) Rules, 2021, CatScape Technologies — the registered entity that owns and operates the GoTender platform — has a designated Grievance Officer for complaints from customers and sellers.

Grievance Officer

• Name: Krishnan Raghavan
• Email: grievance@gotender.catscapetech.org
• Entity: CatScape Technologies
• Address: Regency Estate, Bldg No 15, Room No 1002, Dombivli, Mumbai

Timelines we commit to

• Acknowledgement of your complaint within 48 hours.
• Resolution within one month of receipt.

How to complain

• Email the order number, seller name and a description of the issue (photos help).
• For data-privacy requests (access, correction, deletion under the DPDP Act, 2023 / GDPR), use the same contact.
• To report an unlawful listing, include the shop link and the reason; we follow notice-and-takedown.

Escalation

Using our process never removes your legal rights. In India you may also file at the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission. Elsewhere, contact your local consumer-protection agency.