GoTender

Compliance & Consumer Rights

GoTender is built to operate lawfully as a marketplace in India and to respect equivalent rules worldwide. This page summarises the framework and what each party is responsible for.

India — key laws we follow

  • Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020: marketplace model, no unfair trade practices, display of seller details, grievance redressal (acknowledgement within 48 hours, resolution within 1 month).
  • Information Technology Act, 2000 & Intermediary Guidelines 2021: due-diligence obligations of an intermediary, notice-and-takedown for unlawful content.
  • Digital Personal Data Protection Act, 2023: consent-based processing, data-principal rights.
  • GST law (CGST Act, 2017): sellers declare GSTIN and correct tax rates/HSN codes; sellers are the suppliers of record.
  • FSSAI (Food Safety and Standards Act, 2006): every food business on the Platform must hold and display an FSSAI license — it is mandatory at seller registration for food category sellers.
  • Legal Metrology (Packaged Commodities) Rules, 2011: MRP and declarations on packaged goods.

Worldwide sellers

  • Sellers outside India must declare a tax/VAT ID and registered legal name and comply with their local consumer-protection, food-safety, hospitality and distance-selling laws (e.g. EU Consumer Rights Directive, US FTC rules).
  • Local mandatory consumer rights always prevail over anything in our terms.

What GoTender does

  • Displays seller identity, location and statutory registrations on shop pages.
  • Requires sellers to accept the Seller Agreement and declare required licenses before selling (FSSAI enforced for Indian food sellers).
  • Provides order records, cancellation rights before dispatch, and verified-purchase-only reviews.
  • Runs a grievance-redressal channel with statutory timelines.
  • Removes unlawful listings on valid notice.

What sellers are responsible for

  • Product/service quality, safety, accurate description, pricing, invoicing and taxes.
  • Holding and renewing all licenses applicable to their trade.
  • Honouring refunds, returns, warranties and consumer rights.

What customers should know

  • Your contract is with the seller; GoTender helps you discover them and records the transaction.
  • You can cancel before dispatch, review after delivery, and escalate complaints to our Grievance Officer and to your Consumer Commission / local authority.